Return Policy 

We guarantee that our handcrafted artisan teas and coffee will leave our facility in peak condition. If you are unsatisfied with your products we will gladly issue a store credit for your purchase price, excluding original shipping charges, on merchandise returned to us within 15 days of delivery. Ateaz  is not responsible for the return shipment costs for returns based on personal preference or non-quality related issues. For more information, please contact us at 866-584-3336.

Security Statement

Your payment and personal information is always safe. Our Websites take the following types of security measures: use of technologies and policies such as secure socket layer certificate authentication. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet. While we implement the above security measures, you should be aware that 100% security is not always possible on the Internet.

Shipping Policy/Delivery Policy

Orders are processed in the order they are received and usually take 3-5 business days to produce before they ship (this does not include weekends, holidays, or otherwise specified days of closure). All orders shipped within US are shipped via UPS Ground or FedeX  unless otherwise specified. UPS does not ship to P.O. boxes so a street address is required in order to ship a package via this method. A UPS tracking number will be emailed to you upon shipment of your order. If you’re trying to estimate when a package will be delivered, please note the following: Credit card authorization and verification must be received prior to processing. Federal Express and UPS deliveries occur Monday through Friday, excluding holidays. If you require express or 2 day shipping, please call us at 1.866.584.3336 for charges.

Shipping and Handling Cost

The shipping and handling cost for your order is based on the total weight of the order.